Our company attaches great importance to the development of scientific research strength and takes the lead through the ISO-9001 quality system certification. We formulate feasible solutions according to clients' technical requirements. Our company also establishes and improves the equipment archives and service system. We satisfy clients' different needs and study clients'lsquo; Feedback to constantly improve and update the equipments for sale.
Company Service Concept: Honest and trustworthy, clients first.
Company Brand Goal: First-class quality, first-class service.
Company Tenet: Taking clients as the center, striving for the survival by the quality, seeking development by innovation.
We provide high quality products and perfect service for clients all over the world. Let's create a glorious tomorrow together!
The name of our company Keda (Science and Technology Huge) means developing productive forces vigorously with science and technology innovation as company's development power. We insist on wining reputation by brand and wining brand by quality. What we know well is that building brand relies not only on high quality but also on sincere reception and best after-sale service for clients. As a result, about after-sale service, we put forward the following requirements for ourselves.
I. We will provide targeted technical training according to clients' specific situations. We will track product quality and call for feedback to improve the performance of our products and continuously improve product quality according to clients' needs.
II. We promise to provide high quality pre-sale, sale, after-sale service. We will confirm clients' requirements and recommend the most suitable equipment for clients, trying to save costs for clients before signing the contract. We will send our well trained workers to the producing site to assist clients planning, designing, installing and debugging until the clients are satisfied after signing the contract.
III. We will provide professional installation guidance technology. We can also arrange our engineers to install and debug according to specific situations and clients' requirements until the device runs properly.
IV. We will make a preliminary response within one hour once we receive notice from clients about problems arising from the product in the use.
V. We will always regard clients' requirements as the starting point and ending point of our work. We will try our best to do everything for clients. We will provide the whole set of service from equipment selection to installation and debugging, to personnel training in technical support, to equipment maintenanc.